Five success factors for infrastructure transformation

Infrastructure transformation isn’t a one-off project. Continuous review and change is key. Organisations can control ongoing costs in a number of ways. For example, business can control spending by off-loading expensive parts of the network and increasing utilisation through intelligent path selection. Having a firm grasp on the digital infrastructure will empower digital leaders to only spend what they need.

Network operations evolve continuously. Operations teams, tools and processes must be open to new benefits from increased automation. Keep end user experience under constant review and prioritise critical applications for speedy troubleshooting.

Doug Graham, Chief Security and Privacy Officer at Lionbridge, says: “Users have become used to instant provisioning of services and quick turnaround times. Expectations in the workplace are that you can provision technology as quickly as you can in the consumer space. That’s manifesting itself in rapid adoption of cloud – or shadow IT, where people are just bypassing the IT departments altogether because they're perceived as being slow.”

This customer-first focus is driving automation and self-service. Lars Jerkland says: “Now customers can reach you anytime, anywhere – but you might not have access to the system that you need to be able to do your job and serve your clients. The big challenge is to look at those processes with a new set of eyes and say: Hold on here, why do they need to talk to us? Should we actually automate this?”