Time to accelerate deployment
When the pandemic struck, businesses that were further down the road to the digital workplace bounced back with home working much faster than those just starting out on the journey. Now, most businesses are moving towards hybrid digital working, allowing employees to work from home or office, or most likely a mixture of the two, in future.
As time ticks by, however, some of those businesses are beginning to lag behind. Fran Hogan expresses that his organisation, Cook Medical, began the process towards remote working a number of years ago after a series of power cuts in their call centres: “We were well on our way to digitalisation, with the initial tests being carried out, however nothing could have prepared us for the mass scale of remote working following Covid-19. Unifying our tools and effective communication between teams was our main focus, the correct tools are so essential to the running of the business. It still took us about two months before we were up and running smoothly.”
Natasha Davydova,
VP, CTO | Salesforce
Some companies had to learn very, very fast. Nobody will go back to the same situation as before. For the future, it’s hybrid working and more flexibility.
More than a year has passed since it became clear that hybrid digital working would be necessary to support most businesses. For those businesses who are still at the tactical stage, it’s time now to accelerate deployment of a strategic solution for home working. A new breed of collaboration platfowrms is replacing disparate UC platforms. At the same time, omni-channel customer communications are driving back-end integration so that employees have a single view of customers.
I would be surprised if everybody goes back to the office and goes back to normal as before Covid. And that will be a mistake, there’ll be a massive missed opportunity, if that’s what happens.
Felix Bailer,
VP of Global Business Services | Vertiv
Rivals with a solid solution in place will already be moving ahead with implementing more efficient business processes and providing better customer and employee experiences. The focus has shifted from survive to thrive. Business leaders are blazing a trail to a better future and now is not the time to be left behind.
Thomas O’Leary,
Chief Information Officer | ICON plc
Initially, there was a sense that the whole virtualisation and moving to working from home was going to become the new wave. I’m not so sure that that’s going to become the case. Many people are now asking can they return to the office in a limited capacity. And I think it’s going to be a hybrid.
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